Stuck at H.264

CCTV DVR/NVR Not Booting Up. Stuck at H.264 Screen

The devices can’t even boot up, stuck at “H264” logo.

• Download the "Beta Recovery Firmware” from the table above
• Pick one USB flash drive(4GB/8GB is recommended), format it to FAT32, and put the recovery firmware files inside, and plug in the DVR/NVR
• Execute the hardware reset process.
• The upgrading process will show up
• After upgrading, DVR/NVR will reboot once or twice, and look normally
• Go to SYSTEM INFO, and you will see  the version is changed
• When you recover it successfully, we highly recommend you "delete its admin account” manually, and “set lock time for login failures”, so  it will have high protection against hacker attack.

 

The device’s “admin” account has been removed , and can’t be logged in remotely anymore.

• Download the “Anti-virus 2.0” Firmware from the table above. (only type “C” products are supported)
• Download the “upgradeAuto_Restore_Reboot.bin” file.
• Pick one USB flash drive, format it to FAT32, and put these 2 files inside, and plug in the DVR/NVR
• Power off and DVR/NVR, and power it on again
• After upgrading, the DVR/NVR will recover the “admin” back
• When you recover it successfully, we highly recommend you "delete its admin account” manually, and “set lock time for login failures”, so  it will have high protection against hacker attack.

 

Any other suspicious symptoms, for example, Login page became wired

• please upgrade to the latest firmware, and hardware reset the unit, and see if it can get normal again. if can’t, please contact our technical people.