CCTV Problems and their Solutions

The Most Common CCTV Problems and their Solutions

Surveillance cameras (CCTV) are a type of equipment that is becoming increasingly popular as crime rates rise and the need to control company personnel and visitors grows.

1. Connection and power issues

A problem can sometimes be as simple as a disconnected camera or a downed network. LEDs are usually present in IP cameras, but they are not always visible.

If the camera's lights do not illuminate, check to see if the camera is powered by an external source. If your camera is powered by electricity rather than a battery, you should ensure that it is receiving adequate power, as a complex camera will require more watts than a standard outlet.

2. Test your cameras.

Search the directory for your camera's IP address. Once you've found this address, you can use your laptop or smartphone to test the connection's strength.

To open a DOS command page, type "cmd" into the Windows search engine. When this appears, you will be prompted to enter 'ping' and your IP address.

3. Problems with your username or password

If you can ping the camera but are unable to connect, you may have entered the incorrect username or password. If this is the case, double-check your credentials and, if necessary, change your password.

4. ARP tables

ARP (Check Address Resolution Protocol) tables are typically located outside of the camera. Using the ARP protocol, it is possible to cross MAC and IP addresses.

5. IP Conflicts

If you have multiple cameras, make sure they have different IP addresses to avoid interference and performance issues.

6. Problems with upgrades

Check that your camera is up to date. You can do so by logging into your account and visiting the camera's web page.

7. Reboot the camera.

Sometimes that's all you need to do: restart the system for 10-20 seconds and re-enter your settings. Typically, this manipulation is sufficient to resolve an operational problem or error.

8.Examine the wiring.

Check that the cables are straight and undamaged, as any knots or loose cables could cause your cameras to lose power.

9. Reset your cameras.

This is a drastic solution because you will lose all of your history, but it will help to resolve the problems. Simply pressing a paper clip on the reset button will perform a factory reset (hole on the back).

10. Request assistance from the monitoring manufacturer or vendor.

When in doubt, consult with an expert who can assist you every step of the way.